Shipping, Returns & Exchanges Policy
Shipping
We aim to send out orders swiftly, typically within 1 to 3 business days to leave the atelier.
- Standard shipping for Portugal: 3 business days
- Standard shipping for Europe: 5 business days
However, please understand that during periods of high demand and holidays, there might be occasions when we require a bit more time to ensure the quality of your order.
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Returns & Exchanges
We create handmade products with slight variations that add to their uniqueness. Due to the nature of our business, we do not accept returns or exchanges. Additionally, if you have allergies, kindly review the ingredients carefully before placing an order, as we cannot refund or exchange products in such cases. To prioritize satisfaction, contact us at [email protected] with concerns. We are committed to exceptional products and service for your happiness.
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Shipping Address & Responsibility
Ensure accurate entry of your shipping address and contact number during checkout. Changes cannot be made once the order is received and sent out. If the order is returned due to incorrect information, you are responsible for the standard postage fee for resending. Upon shipment, items become the buyer's possession and responsibility. Store credits or replacements won't be issued for unsuccessful deliveries due to customer-entered incorrect details.
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Order Cancellation Policy
After placing your order, the decision to cancel rests with us. Once the order has entered the shipping process, cancellations are regrettably not possible.
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Privacy & Safety
At Creme Atelier, we highly value our customers and are dedicated to safeguarding and respecting your personal information. When you purchase from us, we gather specific details such as your name, billing address, shipping address, payment particulars, email, and phone number. This collection of information is referred to as Order Information. Rest assured, we only gather the personal details you willingly provide, and we solely use this data to efficiently process your orders and enhance your shopping experience. We retain the collected Order Information for the necessary period to fulfill your requested service. The data we store is securely protected using commercially accepted measures to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification. Your personal identifying information is not shared publicly or with third parties, except in cases required by law. You have the option to decline to share your personal information, but please be aware that this might affect our ability to provide certain services. By continuing to use our website, you signify your agreement with our privacy practices and handling of personal information.